GMT Robotics – Service Manager

Søg stillingen

Are you ready to take the lead and make an impact by building our service operations and play a key role in our growth journey? As our Service Manager, you’ll ensure exceptional after-sales support, troubleshoot technical challenges, and drive customer satisfaction. 
 

Welcome to GMT Robotics

At GMT Robotics, we design and manufacture cutting-edge robotics solutions for 2D and 3D prefabricated reinforcement steel cages. As a global player, we pride ourselves on delivering exceptional service and innovation. GMT Robotics focuses primarily on the steel reinforcement market, and especially infrastructure projects worldwide.

The company’s goal is not to become a manufacturer of machines for processing reinforcing steel, but rather to concentrate exclusively on robotic solutions for assembling of the cut and bend rebar into 2 and 3 D rebar cages and mesh. The primary goal is to fortify the position as a pioneer in this area. The concepts are ground-breaking, and PCT patents has been granted and received international registration.
 

Your New Working Day

As Service Manager, you’ll play a central role in ensuring customer satisfaction through efficient after-sales support and technical services. Reporting directly to our COO, you will:

• Act as the primary problem solver for technical issues and ensure smooth operations in the field.
• Collaborate with key internal stakeholders, including Sales, R&D, Project Managers, and Production teams, in order to provide good service to our clients.
• Lead customer support efforts, troubleshoot technical problems, and oversee spare parts sales and logistics.
• Plan and execute, through field engineers, customer visits, installation of our robotic systems as well as technical training for customers.
• Handle and resolve customer complaints (RMA management).
• Develop service manuals, technical guidelines, and IT systems to support your department.
• Develop and manage service team of field engineers from the ground up.
• Your working day is primary at HQ, on site visits at clients occasional which means that you must be willing to travel to a limited extent. 

 

The Team Needs These Competencies

To succeed in this role, we are looking for someone with a relevant technical education and proven experience in a similar role. Extensive experience in servicing complex industrial machinery (e.g., PLC, hydraulics, robots, welding, automation is a must) and preferred skills are:

• Strong technical aptitude and problem-solving skills.
• Excellent negotiation and analytical abilities.
• Communication skills in both Danish and English, if German spoken it’s a plus.
• The ability to stay organized and prioritize tasks effectively in a dynamic environment.
• A service-minded and adaptable approach, with the ability to multitask and handle pressure.
• A structured and detail-oriented mindset with a focus on documentation and timelines.
• The ability to think out of the box.

 

Your Opportunities at GMT Robotics

GMT Robotics’ vision is to be a leader in automated robotic solutions for the assembling of rebar cages in 3 and 2 D , and the strategy is clear: “We don’t just want to follow the development – we want to lead it!”

To achieve this, employees are the key to success, which to a very large extent characterizes the company culture. Therefore, you enter an environment where your ideas are valued and where you can grow both professionally and personally.

There will also be a great deal of freedom to explore your own innovative ideas that can contribute to the company’s projects and ambitions.
 

Do you want to become part of GMT Robotics?

GMT Robotics is collaborating with GML-HR on this recruitment. You are welcome to contact Head of Business & People Development at GML-HR Susanne Reinert on phone +4521158781 to hear more about the position.

Every inquiry is treated confidentially. Apply for the position by clicking the “Apply” button.
 

About GMT Robotics

GMT Robotics is built on more than 35 years of experience in the steel reinforcement market for concrete structures. The introduction to the company does not start with the past, but instead the future, as recent activities have made the future look completely different.

During its lifetime, especially in recent years, GMT Robotics has launched a number of ground-breaking products that have set new standards for the industry. The products WeldMate, PickMate, and Micro ARCAS have not only increased the efficiency and safety of customers, but also changed industry standards.

GMT Robotics operates across several continents and has established itself as a key player in important markets such as Southeast Asia, the Middle East, and Europe. The company’s technology is already used in some of the world’s most complex construction projects, and with the expected growth in the global reinforcement market, GMT Robotics looks to a future with very good opportunities.

Read more about GMT Robotics at https://www.gmtrobotics.com/

 

Søg stillingen

---